At New Terrain Consulting Ltd (“New Terrain”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data.
This policy explains what information we collect, how we use it, and the rights you have under data protection law.
1. Who We Are
BECO Building, 58 Kingston St, Glasgow G5 8BP
Email: hello@new-terrain.io
Company No: (insert once registered, optional)
We are the data controller responsible for handling your personal data when you use our website, contact us, or engage our services.
2. What This Policy Covers
This Privacy Policy applies to our website:
www.new-terrain.io
and any related forms or scheduling links (such as Calendly) we use to manage enquiries and meetings.
It does not cover data we process under client contracts, which is governed by separate agreements and confidentiality clauses.
3. Personal data we collect
We collect personal data that you provide directly (for example, when you submit a contact form or book a meeting), and data collected automatically when you use our website. This may include:
• Contact details: name, email address, company, job title, phone number (if provided).
• Enquiry and scheduling details: information you include in messages or meeting bookings, preferred dates/times, and related correspondence.
• Usage data: information about how you use our website such as pages viewed, time on page, and referring sites (via Google Analytics).
We do not intentionally collect special category (sensitive) personal data through the website and we do not process payment details online.
4. How we use your information (lawful bases)
We use your personal data to:
• Respond to enquiries and communicate with you (legitimate interests in running our business and responding to requests).
• Schedule and manage meetings (legitimate interests).
• Improve our website and services, including analytics and performance insights (legitimate interests in understanding and improving how the site is used).
• Comply with legal or regulatory obligations (legal obligation).
We do not sell or rent your personal data.
5. Cookies and analytics
We use Google Analytics to help us understand how visitors use our site and to improve content and user experience. Google Analytics may set cookies and collect usage data such as device type, browser type, pages visited and time spent on pages. You can control or delete cookies through your browser settings. For details about how Google processes data, see Google’s Privacy Policy.
6. Calendly
If you book a call with us, Calendly collects your name, email address and meeting details on our behalf to schedule and manage the appointment. Calendly acts as our data processor and processes your information under our instructions. For more information, see Calendly’s Privacy Policy.
7. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy. Typical retention periods are:
• Enquiry and correspondence records: up to 12 months from last contact unless a longer period is needed to establish, exercise or defend legal claims.
• Client-related correspondence: for the duration of the contract and as required by applicable laws.
• Analytics data: typically 26 months (Google Analytics’ common default).
After these periods, we delete or anonymise the data.
8. Sharing your data
We may share personal data with trusted service providers who support our operations (for example, website hosting, analytics, scheduling tools). These providers are bound by contractual obligations and process data only on our instructions. We may also disclose information where required by law or to protect our legal rights.
9. International transfers
Some of our service providers (including Google and Calendly) are based outside the UK and EU, which means your data may be transferred internationally. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the UK and/or EU and implement additional measures where necessary to protect your data.
10. Data security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include access controls, secure storage and encryption in transit where appropriate.
11. Your rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, in certain circumstances.
• Object to or request restriction of processing, in certain circumstances.
• Withdraw consent where we rely on consent (we predominantly rely on legitimate interests for website interactions).
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
To exercise your rights, contact hello@new-terrain.io. You can find guidance on your rights at www.ico.org.uk.
12. Links to other sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available at www.new-terrain.io/privacy-policy, with the “Last updated” date at the top. We encourage you to review it periodically.
14. How to contact us
Questions or requests regarding this Privacy Policy or your personal data:
Email: hello@new-terrain.io
Postal: New Terrain Consulting Ltd, BECO Building, 58 Kingston St, Glasgow G5 8BP